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Hundreds of UK jewellers count on Bransom every day |
Support - The
Helpdesk is the heart of our company - the high
quality of our support is constantly praised by
our customers. Implementing a system
is not a trivial undertaking - Bransom understands
that, and will help you every step of the way.
Telephone Support
Support is one of the most important considerations
in choosing a computer system. Once your Bransom system
has been installed you can be assured of quality support
- timely, professional and courteous. Your first point
of contact is the Helpdesk. Don't believe companies
who tell you their system is flawless and won't need
any telephone support, or it can all be done via email.
The perfect computer program hasn't been and won't be
written, and when you're standing in a shop full of
customers and a member of staff needs to know how to
do something on your till, they will need to call for
assistance.
At Bransom we have a highly qualified
and experienced team to answer any problem quickly and
effectively. Assistance can cover general queries during
day-to-day use, operational queries, business advice
or technical support - help, reassurance, guidance and
friendly advice is only a phone call away. Over 90%
of problems are solved over the phone on the first call.
In the event the problem is more complex
and cannot be resolved immediately, the Helpdesk will
liaise with development staff directly.
Bransom are big enough
to have a permanently (during office hours) manned helpdesk,
but not so big that you'll be passed around 5 times
before speaking to someone who can help.
Remote Access
Most of our clients are supplied with a
modem for remote access if broadband is not available. Using remote access functions enables our Helpdesk
to access your Bransom system for troubleshooting and
in certain cases updating.The modem can also be
used for you to access your Bransom system from anywhere.
For further infomation
on this and other products please contact the sales
department on...
TEL: 0845 8 810509
email:info@bransom.co.uk |
